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Marketing School - Digital Marketing and Online Marketing Tips


Mar 23, 2019

In episode #965, we discuss what you should do when you get complaints about your product or service. Tune in to hear how you should handle negative feedback.

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TIME-STAMPED SHOW NOTES:

  • [00:27] Today’s Topic: What You Should do When People Complain About Your Product or Service
  • [00:38] It’s a good thing when people complain, because you get more value from this kind of feedback.
  • [00:59] Look for recurring feedback, because then you know it’s an actual issue and not just a one-off.
  • [02:05] Sometimes, people will complain, but it won’t make sense to address it.
  • [02:30] Solve the problems that a majority of the complaints are about.
  • [02:54] Eric likes to send NPS surveys.
  • [03:00] His team uses AskNicely.
  • [03:28] Neil likes Qualaroo.
  • [03:45] SurveyMonkey has built-in feedback tools.
  • [04:00] Complaints will humble you and make you better.
  • [04:15] Speed is the key to responding to issues.
  • [04:30] Show people that you are proactive and respond swiftly, so they hold a higher opinion of you.
  • [04:37] That’s it for today!
  • [04:49] We hit our goal of 1 Million downloads! So, we will be throwing a free event in Los Angeles this June. Check out this website if you would like to attend. Remember: we are capping the event at 500 people, so sign up now, if you’re interested!

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